Returns and Refunds Policy
While you place an order through MalluCart.com we want you to be happy with your purchase. So if you need to return a product, get it exchanged or refunded, we want to make it as easy as possible. Bought from MalluCart.com? Here is everything you need to understand.
Our refund policy
If any of our products fall below the high standard you expect, we will happily refund or exchange it according to the terms and conditions set out below.
We are here to offer you a smooth return process for your purchased item(s). Any order that has been shipped within INDIA, falls within a returnable category, and is within the 7-day limit from the date of delivery can be processed for return.
– MalluCart.com cannot procure products: a reasonable time of 7-10 days from the date of authorization has to be given.
– Products faulty on arrival and non-repairable.
– Products are lost in deliveries.
– Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case, you will have to return all the items in this offer.
– Refund settlement will occur once the returned product has been received back and a quality check has taken place, this procedure normally takes 4-5 days, then 2 business days to issue the refund.
Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued from your bank.
– We will refund the delivery charge in full if the product received is faulty / damaged and you return all products of your order at the same time. If you choose to keep some of the products, we will retain the balance of the delivery charge that applies to the products you keep.
– Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered without it.
Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within a 5 day period if the product is found to be Faulty (Exceptions apply see electrical returns) in such cases the product must be returned with all correct manuals, packaging intact and all correct cables that came with the product, if any of these are found to be incorrect then the refund will not be processed. (Contact customer services
for courier uplift date) After the 7 day window for refund of faulty products any product that becomes faulty after this period will be subject to the manufactures warranty, Mallucart.com customer support can assist in that after sales service with the supplier can be arranged.
Any product past the initial period of refund as set out above and after the manufacturer warranty period will not be eligible for either refund or exchange.
Exceptions / non-returnable items
1. Deodorants and Deo Sticks (Roll Ons)
2. Will not accept return of Aftershave in any Scenario/situation.
3. Scratches or marks on the product.
4. Incidental damage due to malfunctioning of product.
5. Wrong Product.
6. Products with tampered or missing serial / UPC numbers.
7. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
8. Damages due to misuse of product.
9. OPENED Tested and SPRAYED.
10. Damages due to misuse of product. Refund/ replacement for goods/ merchandise is subject to inspection and checking
Courier returns
Contact customer services at Support@Mallucart.com to arrange a courier collection. If you paid by card, we will refund you on the same once the quality check has been carried out.
Charges and getting your refund Returns are free of charge for dead received items. Charges will apply for items where you the customer change your mind after the product has been shipped.
Delivery charges
If you have told us you’re going to return all of your order within seven working days of receiving it due
to faulty products we will refund your delivery charge in full. If you’re only returning some of the
products, or all of the products but after the seven working day period, your delivery charge will not be
refunded and further charges for uplift may apply.
Getting your refund
If a courier collects your returned product, your refund will be on the card you used to pay and will be as
per the next billing cycle once we’ve received your returned product on Mallucart approval. You must
also return any free or discounted products bought together as part of a promotional offer. If the
product does not fully comply with our policy, we reserve the right to charge a restocking fee.
Your Consumer rights
Nothing in our returns policy affects your consumer rights.
How does it work?
- Go to “My Account”
- Click on “Account Information”, then “My Returns” and choose “New Return / Exchange Request”
- Select the order (s) you want to return from the list. Only items that are eligible for return will be
shown. - Select the most appropriate return reason.
- Attach a photo of the product that describes your return reason appropriately.
- Add your comments if you want to let us know anything.
- Don’t forget to add your contact telephone number.
Non-returnable Products.
Below is the list of the items that are not eligible for a return, replacement, or exchange:
1. Products that are classified as hazardous materials or contain flammable liquids or gases like
batteries.
2. Products that fall under specific categories, which are hygiene-related like swimwear, hosiery,
underwear, socks, footwear, potty training items, maternity belt, health, and personal care products,
and certain baby products
3. Personalized items that you requested to be designed especially for you.
4. Products that have been fully assembled or have been requested with installation are not eligible
for returns.
5. Products that have been used or damaged by you, or are not in the same condition as you
received them.
6. Products with tampered or missing serial numbers.
7. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their
warranty period.
Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated
for the same value paid when placing the order ONLY.
Once we receive the product, it will be inspected by our team to ensure it meets our returns policy
guidelines. The refund will be processed according to our refund policy.
For International Warranty claims, the customer will be responsible for all shipping fees – both
collection and return.
Refund Policy:
You will get a refund if the product(s) are returned, evaluated and found eligible for return.
For all prepaid orders, we do offer a refund on debit/credit card, Razor pay and/or PhonePhe. However,
this is not applicable for cash on delivery orders.
You can choose whether you want your money refunded as store credit or back to your credit/debit
card.